Problem with app

trekgirl
Since 10/2016trekgirl
Since 10/2016

February 21, 2017 at 7:50 pmI'm suddenly not able to log in to the mobile app. It says my username and password are not found, but I'm using the same ones as always. I reinstalled and that didn't help. Any ideas? I can't take readings if I can't log in to the app.

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TTC / 1st & 2nd trimester miscarriage / infertility / endometriosis / low AMH / MTHFR

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laurareay89
Since 9/2016laurareay89
Since 9/2016

February 22, 2017 at 5:45 amYou can do it from your online account in a web browser. That's what I've done today. More cumbersome but does work

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ChartingWithWh…
Since 4/2013ChartingWithWhitney
Since 4/2013

February 22, 2017 at 9:27 amHi ladies! There was an issue with our server, but, it's back up and running now, so you should be good to go!

Moving ahead, even if your app isn't connecting to the internet but you're logged into your account (you'll see your username and cycle day on the Home screen), you are still able to take readings and when you have a connection to the internet the next time you open your app, your data will imported to your chart!

Thanks ladies!

Whitney - OvaCue Specialist

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Problem with app