Program is creating a new cycle for each day entered

Betty29
Since 7/2013Betty29
Since 7/2013

August 7, 2013 at 2:28 amHi there. Trying to update my cycle on here all at once. I haven't done data entry for 6-7 days. It enters anything at the end of last month ok, but when it gets info put in at the beginning of the month for say the 01/08/13 it shows it as being the eigth day of jan. I thought it was my fault because I am from Australia and we write dates different to you, until I realized the way you enter the data, it has the month written out in full, ie "August" so it isn't me. It now tells me I have 8 cycles. So have deleted all of the data, and don't know what to do now...

suzannelovesch…
Since 6/2011suzannelovescharting
Since 6/2011

August 7, 2013 at 10:08 amHi Betty . . .thanks for your note, and sorry you are having trouble. Yes, the international date issue is confusing, but we can certainly get things straightened out for you! I am curious: Are you entering data directly via the website at OvaGraph.com, are are you using the mobile app on your iPhone or iPad? This will help me know how to fix this problem for you, and help you prevent it from happening again. Thanks very much!

Suzanne - OvaCue Specialist

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suzannelovesch…
Since 6/2011suzannelovescharting
Since 6/2011

August 7, 2013 at 10:10 amHi again Betty . . .and as part of the fix, I have already deleted all of the cycles that were appearing in your OvaGraph account. So don't be alarmed! I have all of the data recorded, and will reenter after I hear back from you about how you are entering data! Thanks!

Suzanne - OvaCue Specialist

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suzannelovesch…
Since 6/2011suzannelovescharting
Since 6/2011

August 7, 2013 at 10:22 amHi again! I went ahead and reentered your data. I think you should be all set now, but please take a look and be sure it appears how it should. And, please, at your convenience, get back to me with how you are entering the data (via the website or mobile app). Thanks!

Suzanne - OvaCue Specialist

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Betty29
Since 7/2013Betty29
Since 7/2013

August 7, 2013 at 10:31 amHi there, I am entering data via my iPhone five, using the app

Betty29
Since 7/2013Betty29
Since 7/2013

August 7, 2013 at 10:47 amJust added all the data back in again. It still keep changing them to the other dates even when I am still trying to data ener. When I go from entering my oral and vaginal readings, and go back and check the date again, it has automatically changed it.

suzannelovesch…
Since 6/2011suzannelovescharting
Since 6/2011

August 7, 2013 at 11:15 amHi Betty . . . Ok. Great. It is helpful for me to know that you are using the mobile app. I would like to know which version of the app you have downloaded onto your iPhone. Can you please go to the Settings screen within the app (press on the gear icon located at the bottom right of the home screen). Then select Advanced Settings. Please note the version number that appears, and respond to me with that number.

Please DO NOT delete the data that is stored in your app. To fix this issue, it is not necessary to delete the data - I don't want you to go through the extra work of having to reenter it again.

I will go ahead and delete the cycles that appear in OvaGraph. That way, once we get the International Dates to appear correctly within the app, when you hit View Graph, your cycle data will transfer correctly. Thanks for your patience as we get this sorted out for you! Take care!

Suzanne - OvaCue Specialist

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Betty29
Since 7/2013Betty29
Since 7/2013

August 7, 2013 at 11:25 amIt says 1.10.00.0 for version. To be honest I don't think it is the international problem. I assumed that at first. But when I enter the data I select August. I know I am selecting correctly because it says "August". When I go back and check, even before I have saved the data, it says "feb" etc. so for whatever reason it is changing the date. I think it worked ok towards the end of last month because there arnt 31 months in a year iykwim?

suzannelovesch…
Since 6/2011suzannelovescharting
Since 6/2011

August 7, 2013 at 11:35 am

Yes, I understand what you are saying. But, we do have a known "bug" with the app version you are running - in how it handles international dates. Here is an explanation of the problem that might help:

If you live outside of the United States, or if your Region Format setting within your device is defaulted to a region other than the United States, you might experience an issue with the way the app saves the date in the Add Data screen. For example, today's date is April 1, 2013, which appears as 4/1/2013 in the United States. If you have a different Region Format selected, the app will save the date as 1/4/2013, which the app will then recognize as January 4th, instead of April 1st.

If you experience this issue, please go to the Settings within your device. Under General settings, find the International setting, and then find Region Format. Select United States.

The good news is that there is a new version of the app (1.22) available in the App Store that fixes this issue. Or, you can change your Region Format as described above. Please either download the new version of the app, or change your Region Format - the issue should be resolved moving forward. Let me know how it goes! Thanks.

Suzanne - OvaCue Specialist

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Betty29
Since 7/2013Betty29
Since 7/2013

August 7, 2013 at 1:09 pmOk so I have just downloaded the more advanced app. I am not sure if the problem is fixed. Because the other data was wrong when the new app was updated, they are still showing as seperate months. I will add tomorrow's and see if it fixes it then. Can one of you girls re enter all of my data again in the right spot? I have done it three times now :(.

suzannelovesch…
Since 6/2011suzannelovescharting
Since 6/2011

August 7, 2013 at 2:04 pmHi again! Great. Glad to hear that you downloaded the app. Can you please go to the Advanced Settings screen again to verify that version 1.22 appears as the version number? That will just ensure that we are all on the same page moving forward. I would have expected the download to fix the saved readings, but perhaps it doesn't work that way.

Here is what I need you to do: Please delete all of the saved readings stored within your app. Now that you have the new version of the app, any new data that you enter into the app (starting with tomorrow's readings) will be saved correctly, and should transfer correctly when you hit View Graph. I will fix things with the previous days data (July 29 through August 6th).

Again, please confirm that you do in fact have 1.22 loaded in your app by checking the Advanced Settings and please go into the app and delete all of your saved readings. Then, please go ahead and enter in tomorrow's data into the app. I am expecting things to work well from here on out. Thanks for your patience!

Suzanne - OvaCue Specialist

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Betty29
Since 7/2013Betty29
Since 7/2013

August 7, 2013 at 2:28 pmYes it is the 1.22 version. And it is fixed now, because I deleted today's data earlier and re entered it with success :). Will go delete the rest now.

suzannelovesch…
Since 6/2011suzannelovescharting
Since 6/2011

August 7, 2013 at 2:42 pmGreat. Glad the download worked and that things are working as they should. Please let me know if you need help deleting the 8 cycles that appear. You will want to delete them, then hit View Graph in the app again to transfer the stored data again. Take care!

Suzanne - OvaCue Specialist

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Betty29
Since 7/2013Betty29
Since 7/2013

August 7, 2013 at 3:07 pmHmmm. Not sure how to delete charts. It is now showing the limited data that has loaded correctly for this month on this sucker, but is still saying this is my eigth cycle. None of the other cycles have any data in them tho. Anyway to make them disappear? I can't seem to see an option to delete the cycle under view chart.

Betty29
Since 7/2013Betty29
Since 7/2013

August 7, 2013 at 3:07 pmWhoops not sucker, cycle! Auto correct! Lol!

suzannelovesch…
Since 6/2011suzannelovescharting
Since 6/2011

August 7, 2013 at 3:32 pmHi there! OK. Let me go in an delete the cycles. When I am done, I will post again to let you know that I am finished. At that time, I will direct you as to what you should do next. Thanks again for your patience.

Suzanne - OvaCue Specialist

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suzannelovesch…
Since 6/2011suzannelovescharting
Since 6/2011

August 7, 2013 at 3:39 pmOk! I am all done deleting. Here is what I would like you to do:

1. Look at the Add/View readings screen within your app. Be sure that the dates and cycle days appear in the proper order. Make sure there are no duplicate cycle days displayed. For example, July 30 should be Cycle Day 3. Please be sure that no other date says Cycle Day 3. If you see any duplicate cycle days, please be sure to correct this before moving on to the next step.

2. Now, go to the Settings page (press gear icon at the lower right). Find Advanced Settings. Press Force Upload and then Press Accept.

3. Go back to Main/Home Screen.

4. Press View Graph.

This should clean everything up, once and for all! Thanks.

Suzanne - OvaCue Specialist

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Betty29
Since 7/2013Betty29
Since 7/2013

August 7, 2013 at 10:14 pmOk I think that is all done now. Thanks for your help!

suzannelovesch…
Since 6/2011suzannelovescharting
Since 6/2011

August 8, 2013 at 9:26 amGreat. Thanks for the update. Yes! It looks great now. Take care!

Suzanne - OvaCue Specialist

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Anteros
Since 11/2013Anteros
Since 11/2013

February 2, 2014 at 10:21 pmHello all,

I too am experiencing new cycle creation for each day. I use an android phone for the most part. My cycles are supposed to occur every 35.5, so i have it set at 36 days. Since the bug i have 12 cycles listed, i am suupoed to only have 2 cycles. I have tried uninstalling reinstalling the app but still nothing. Any help would be greatly appreciated.

fertilitychart…
Since 4/2011fertilitychartingwithsarah
Since 4/2011

Chart

February 3, 2014 at 9:48 amIt looks like your cycle day is CD 2 for each new date. . when you look at the data entered in your app, does it say CD 2 for every day?

Sarah - OvaCue Specialist

Anteros
Since 11/2013Anteros
Since 11/2013

February 3, 2014 at 6:36 pmYes it does, I will try to export my data and then add it to the correct CD online instead of the App. Thank you for pointing that out.

fertilitychart…
Since 4/2011fertilitychartingwithsarah
Since 4/2011

Chart

February 4, 2014 at 9:12 amIt's best to correct the data in your app so when you inport it, it's correct!

Sarah - OvaCue Specialist

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Program is creating a new cycle for each day entered