App Updates

ChartingwithAn…
Since 8/2019ChartingwithAndrea
Since 8/2019

December 23, 2019 at 12:25 pmHello! I wanted to jump on here and let every one know that we released an app update, both for iOS and Android last week that will resolve the duplicate days, new cycles starting randomly, as well as, the app being unable to load cycle information from OvaGraph.com.

You can find the updates in your Google Play Store and the iTunes store. The lastest versions are 3.2.4 for both!

Andrea - OvaCue Specialist

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hopmac93
Since 11/2019hopmac93
Since 11/2019

August 23, 2020 at 5:54 amHi Andrea. Not sure if there are app issues this weekend 8/21-8/22/20. But my app won’t connect to the server or go live to “log in”. I’m obviously getting in fine online but I would love the app to work again. Will deleting the app and reinstalling then logging back in fix this / not delete anything. Will all my old charts (10 cycles strong) still be there when I log in!!?? Ty for the help!

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deemw
Since 9/2019deemw
Since 9/2019

August 23, 2020 at 9:17 amhopmac93 -

Me too!! I have tried on different devices, and have tried uninstalling and then reinstalling the app. I think there might be something wrong with the server??

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ChartingwithAn…
Since 8/2019ChartingwithAndrea
Since 8/2019

August 23, 2020 at 10:43 amHI! Yes, we are aware of this issue. I am so sorry! You do not need to delete the app, this is an issue with our server on our end. You can enter your information offline, do not delete the app if information is stored locally. All you past data is safe and will accessible as soon as we can get this issue resolved which will hopefully be today.

Again, I am so sorry about the hassle. We appreciate your patience!

Andrea - OvaCue Specialist

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App Updates