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SnowWhite
Since 3/2013SnowWhite
Since 3/2013

April 6, 2013 at 4:33 pmTrying to view my graph online which I always update on my iPhone. I am receiving error message stating, "Access denied you are authorized to access this page." Please advise and thank you.

suzannelovesch…
Since 6/2011suzannelovescharting
Since 6/2011

April 7, 2013 at 10:42 amHi SnowWhite . . .thanks for your post and sorry to hear you are experiencing some issues with the website. Are you accessing OvaGraph through the mobile app on your iPhone, or are you accessing OvaGraph through a browser (Safari) on your iPhone. This information will help me troubleshoot this issue. Thanks and look forward to hearing back. Enjoy the weekend.

Suzanne - OvaCue Specialist

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SnowWhite
Since 3/2013SnowWhite
Since 3/2013

April 19, 2013 at 6:08 pmHello Suzanne, thank you for the immediate response to my issue. I apologize for the late response. I am relatively new to the website and didn't realize I had a comment until recently. I am accessing OvaGraph through my mobile app on my iPhone. It seems to be working but I do receive a message occassionally stating to correct the following data that differs from the information on the website. On another note, I would appreciate if you would analyse my cycle. I do not understand it yet. I believe I received a positve OPK on April 9th. Thank you in advance.

suzannelovesch…
Since 6/2011suzannelovescharting
Since 6/2011

April 22, 2013 at 10:16 amHello SnowWhite! Thanks for your post. Yes, anytime the data that is saved within the app (in the View Readings screen within your app on your mobile device) differs from what is already saved on the website, you will get a "data conflict" message. When you see that data conflict message, you will need to select which data you want to keep, either the data within the app or the data from the website. Once you select one or the other, your OvaGraph charts and graphs will reflect that data selection. Does that help to clarify? If not, please write again.

As for your chart, with your positive OPK on April 9th, I would expect ovulation on April 10th or April 11th. And, actually, it does look like your BBT chart matches with the OPK results. You have a rise in your BBT from April 11th to April 12th, which indicate ovulation on April 11th. And, your BBT remains elevated after that, which is a good sign. Hope this helps and let us know if you have additional questions. Have a great week!

Suzanne - OvaCue Specialist

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