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Cszentimrey
Since 3/2020Cszentimrey
Since 3/2020

May 23, 2020 at 11:00 pmMy app won't log me in. I have been trying for two days. Password is fine as I am writing to you here from my computer. And my timezone is set correctly on my phone. Any idea why I am unable to access my account on my app?

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Katie24
Since 3/2020Katie24
Since 3/2020

May 24, 2020 at 5:16 amI’m having this issue too.

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LittleOwl84
Since 5/2020LittleOwl84
Since 5/2020

May 24, 2020 at 6:15 amMe three! I have written emails, sent messages via Facebook ect. Looks like the security certificate expires for the website. I’m so upset bc I was suppose to start my very first charting this morning. I have very erratic periods and may not even get another one next month. I only have the mobile version.

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Cszentimrey
Since 3/2020Cszentimrey
Since 3/2020

May 24, 2020 at 6:17 amI have started using another app. There are a lot out there. Just frustrating cause I've been happy with this one for four months.

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gemsie
Since 11/2019gemsie
Since 11/2019

May 24, 2020 at 12:25 pmYou can still log your data. When it logs in again it will update to view tour chart. It will save on your phone in the meantime. I’ve just managed to log in so perhaps try again now.

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LittleOwl84
Since 5/2020LittleOwl84
Since 5/2020

May 24, 2020 at 1:36 pmEven if I only have the mobile version? I don’t have the handheld device. I want to make sure in case I ever have an issue again. I can just plug the sensors into my phone and use them and then when the app is back up it will know I had sensors plugged in and have stored the data?

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Cszentimrey
Since 3/2020Cszentimrey
Since 3/2020

May 24, 2020 at 7:16 pmI uninstalled and reinstalled the app and it seemed to do the trick. I hope you all can sort things out on your end too.

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LittleOwl84
Since 5/2020LittleOwl84
Since 5/2020

May 24, 2020 at 7:21 pmYes, app is up and working for me now.

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ChartingwithAn…
Since 8/2019ChartingwithAndrea
Since 8/2019

May 26, 2020 at 11:19 amHi everyone! So sorry you were having issues over the weekend logging into your app.

If you are ever in offline mode again, you can still take your readings using the OvaCue Mobile or the TempCue. Once you get logged in again after that, everything will upload and update your chart. The only thing not visable in offline mode is your chart.

The good news is that you should be able to log in now. We are so sorry for the inconvenience this cause all of you over the weekend.

Please let me know if you have any questions or concerns!

Andrea - OvaCue Specialist

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rotorm
Since 6/2020rotorm
Since 6/2020

June 18, 2020 at 5:20 amthere seems to be an input problem again https://rotorm.com/

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ChartingwithAn…
Since 8/2019ChartingwithAndrea
Since 8/2019

June 18, 2020 at 8:03 amHi rotorm.

Can you give me a bit more detail about the issue you are experiencing? Happy to troubleshoot your issue with you.

Andrea - OvaCue Specialist

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rotorm
Since 6/2020rotorm
Since 6/2020

June 22, 2020 at 6:10 ambut no, I figured it out, it was my problem

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ChartingwithAn…
Since 8/2019ChartingwithAndrea
Since 8/2019

June 22, 2020 at 10:53 amOk. If anything else comes up, let me know!

Andrea - OvaCue Specialist

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