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Frequently Asked Questions
Have questions about using the OvaCue monitor, the OvaGraph Mobile App, basal charting, or using OvaGraph to chart your fertility? We invite you to peruse our FAQ for the answer. If you can't find what you're looking for, please contact us or post your question to the community.
Category Index
Charting & Graphs
- Can I customize which columns are displayed?
- Click My Account in the top right
- Click the tab marked Chart Settings
- Update your preferences
- I have the older model of the OvaCue and it displays bars, not colors. How do these correspond?
0 Bars = White (Not Fertile)
3 Bars = Light Blue (Possible)
5 Bars = Medium Blue (High)
7 Bars = Dark Blue (Peak Fertility)
For those using the vaginal sensor, 7 bars may also indicate ovulation confirmed which would correspond to the pink/purple box.
- Can I set my graph to display a certain number of days?
Yes, you can. You can expand the number of days that appear on your graphs with a Chart Preference. Here's how...
- Click on My Account at the top of any page.
- Click on the tab marked Chart Settings.
- Find the Total Days option and select the number of days in the dropdown list.
- Click the button at the bottom of the page that reads Update Your Settings.
- You will now see a limited range of days, which will make charts more readable.
- You can change this at any time.
- Can I customize which charts are displayed?
- Click My Account in the top right
- Click the tab marked Chart Settings
- Update your preferences
- How do I print my chart?
We have provided a special print button for all of your charts, which is the preferred method of printing. While you can simply use the print feature in your browser, we strongly discourage doing so as the results are less than desireable. Instead, go to the chart view of a given cycle and click the orange print icon at the bottom of the page. This will generate an optimzed chart in a new window, which you can then print and take with you to your next doctor visit.
- How Do I Set My Temperature Readings to Allow for 2 Decimal Points (to the hundredths column)?
By default, temperature readings are accurate to the tenths column, however, if your thermometer is more accurate and reads to the hundredth column, then with a simple setting adjustment, your ovagraph.com readings can match. Here's what to do to set up your account to allow for temperatures to the hundredth column.
- Log in to your account
- Click on the My Account link at the top of the screen.
- Click on the Chart Settings tab
- Scroll down and locate the heading Temperature Accuracy
- Select the option that reads .00
- Scroll down and click Update Your Settings.
Now when you go to enter a new reading or edit and old one, your temperature entry will allow for a greater level of accuracy than before.
If you go the other direction from .00 to .0, be advised that the accuracy level of your readings will go down and in some cases, due to numerical rounding, your previous temperature readings will be downgraded to only one decimal point accuracy.
Entering Readings and Cycle Data
- Can I simply enter a reading by typing in the number instead of scrolling all the way to find the correct value?
Yes! If you select the number drop down area with your cursor and type in the number you wish to log, it will take you automatically to that value. You can also use the "Express Lane" feature to speed up data entry.
- What is the "Express Lane"?
The "Express Lane" is a feature you will notice when you are adding new daily readings. It is an alternative way to enter data. You decide which fields show up in your "Express Lane" in your Data Entry Preferences. The "Express Lane" fields require that you type your values rather than select them from dropdowns, which for some members may be faster. When you click the "Express Lane Save" button on the new reading form, the values you enter will be superimposed onto any values you've entered in the main form below. This means "Express Lane" values take precedence over the main form values for each field, but only when you click "Express Lane Save". If you want to turn this feature off, remove all the fields from your Data Entry Preferences and it will disappear. At any time you may add the fields back (in your preferences) and the "Express Lane" will reappear.
- How do I edit past readings from a previous cycle?
Go to “My Cycles”. Then select the cycle you would like to edit. Then select the “Readings” for the cycle you would like to modify. Then you are able to select the cycle day and correct any readings if need be.
- Can I Export My Data From OvaGraph.com?
Yes, you can! Your cycle data is available to you as a .csv file, also known as a comma-separated file. This file is a very common text-based file that can be read by many different types of computer programs including: Wordpad, Notepad, TextEdit, Excel, and Numbers, just to name a few. Here's how to export your data from OvaGraph.com to your computer.
- Click on My Cycles.
- In the Actions column, find the link that says CSV.
- Click the CSV link and choose where on your computer to save the file.
- Now using your external programs, you may access your OvaGraph.com cycle data!
Hint: You could use this technique to backup your data on a regular basis, if you wish.
- How do I change the name of my cycle?
Go to “My Cycles”. Select the Cycle you would like to edit and you can then enter a new cycle number. For example, when you first begin charting, your first cycle will automatically be considered “Cycle #1”. If you have been trying-to-conceive for 4 cycles, you may want to call this current cycle “Cycle #5” to reflect the number of cycles you have been actively trying.
OvaGraph Mobile App
- Why am I seeing a "data conflict" when I press View Graph?
If the cycle day information that you have stored in the app is different from the cycle day information that you have saved at OvaGraph.com, the app will identify a "data conflict" when you press View Graph. When this occurs, please follow the prompts and select which data point you would like displayed in your graph and calendar.
- How do I change the BBT setting from Fahrenheit to Celsius?
To display your BBT data in Celsius instead of Fahrenheit, or visa versa, go to the Settings screen in the app by pressing the gear icon in the lower right hand corner of the home screen. Once you are in the Settings screen, press the Advanced Settings button. Find Preferred Temperature Unit, and press the button to toggle between Fahrenheit and Celsius.
- How do I add fertility data besides BBT and OvaCue readings?
The OvaGraph Mobile App allows you to enter and save BBT data and OvaCue Fertility Monitor readings directly in the app. You can also display other fertility data that you are tracking in your graphs and calendar, including cervical mucus consistency, OPK results, intercourse, menstruation, ferning results, and pregnancy symptoms. To enter and save any fertility information besides BBT data and OvaCue readings, press Cycle Days from the top navigation bar in the View Graph screen. Press Edit next to any cycle day that you would like to add additional fertility information for. Select the fertility data you would like to enter from the menu selections on the left. When you are done adding information, be sure to hit Save.
- How can I view the Set-Up Instructions for the app again?
To view the Set-up Instructions, go to the Settings screen by pressing the gear icon in the lower right hand corner of the home screen. Press the Set-up Instructions button.
- How do I know what version of the app I am running?
The version number of the app is located in the Settings screen, under Advanced Settings. Navigate to the Settings screen by pressing the gear icon in the lower right hand corner of the Home screen. Then select Advanced Settings.
- How do I customize my OvaGraph account profile?
You can change or customize your OvaGraph account settings from the View Graph screen. Select My Account at the very top of the screen, then select Edit Your Account.
- Why am I receiving an "Access Denied" error message when I press View Graph?
If you see an "Access Denied" error message when you press the View Graph button, you will need to force quit the app on your device and restart the app. To force quit the app, please follow these instructions:
- From the Home screen on your device, click the Home button twice.
- Tap and hold on the OvaGraph app.
- When the OvaGraph app starts to jiggle, tap the circle in the upper left hand corner of the app icon to close it.
After force quitting OvaGraph, please open up the app again. Before you press the View Graph button, please be sure that you are logged in successfully to OvaGraph. If you are successfully logged in, your username will appear in the blue header bar on the Home Screen of the app. Once you have confirmed that you are logged in successfully, press View Graph.
- I live outside of the United States. Why isn't the app saving today's date correctly?
If you live outside of the United States, or if your Region Format setting within your device is defaulted to a region other than the United States, you might experience an issue with the way the app saves the date in the Add Data screen. For example, today's date is April 1, 2013, which appears as 4/1/2013 in the United States. If you have a different Region Format selected, the app will save the date as 1/4/2013, which the app will then recognize as January 4th, instead of April 1st.
If you experience this issue, please go to the Settings within your device. Under General settings, find the International setting, and then find Region Format. Select United States.
- Can I customize which graphs display when I press View Graph?
Yes, OvaGraph is fully customizable. To change how your View Graph page appears, please:
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- Click My Account in the top right
- Click the tab marked Chart Settings
- Update your preferences
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Tickers
- How often is my ticker updated?
Your ticker is for your current cycle only. Any time you add or edit a reading in your current cycle, your ticker is automatically updated. If you have embedded your ticker on another website and you do not see the changes being updated it may be due to your browser caching the ticker image. To fix this you need to empty your browser's cache, which forces it to load the most current version of your ticker from OvaGraph.com. The procedure for emptying browser cache varies by computer and browser.
- If I decide to disable my tickers must I remove them from other forums and websites?
When you disable your tickers, your custom ticker image is replaced with a generic OvaGraph image, so you don't need to worry about remembering where you may have embedded your ticker code. It is not necessary to visit other websites and forums to remove your tickers to protect your privacy as your ticker image will be automatically updated when you turn your ticker off. If you later change your mind, just turn your ticker back on and your ticker image will again appear in other websites and forums where you originally embedded it.
- What do the tickers look like?
You can see an example of the tickers by clicking here.
- How do I embed my tickers on other popular websites?
Please see our tutorial on this topic; click here.
- How do I get my ticker to show up in my forum posts?
Complete instructions on this can be found here.
