Frequently Asked Questions

Have questions about using the OvaCue monitor, the OvaGraph Mobile App, basal charting, or using OvaGraph to chart your fertility? We invite you to peruse our FAQ for the answer. If you can't find what you're looking for, please contact us or post your question to the community.

Category Index

BBT Charting General FAQs
Charting & Graphs FAQs
Connecting Your OvaCue Via USB FAQs
General FAQs
OvaGraph Mobile App FAQs
TempCue FAQs
Tickers FAQs
Your Account FAQs

BBT Charting General

What is the Fertility Awareness Method (FAM)?

The Fertility Awareness Method (FAM) is a system for predicting the fertile (and infertile) days in your menstrual cycle, by observing and charting two primary fertility signs: basal body temperature and cervical fluid (mucus). In keeping with Toni’s Weschler’s recommendations in Taking Charge of Your Fertility, we also consider vaginal sensation to be a fundamental fertility sign.

What does the vertical line called Possible Ovulation mean?

OvaGraph uses a combination of BBT algorithms to interpret your temperatures. In many cases, the results of these different tests will show the same ovulation date. However, if you happen to have more than one temperature rise (that fits the algorithm's definition of a "rise") in a cycle, it is possible that you will see both a Likely Ovulation day (displayed as a dark purple vertical line) with a cover line AND a Possible Ovulation day. The Possible Ovulation day will be displayed as a purple day. If you see a Possible Ovulation day, we recommend that you consider the Likely Ovulation day and the Possible Ovulation day in relation to all of your other fertility signs to determine when you ovulated.

What does the green shading on my graph indicate?

If your Basal Mode is set to FAM:

Each day that you see fertile quality cervical mucus/fluid and/or experience fertile quality vaginal sensation, you will see light green shading on that cycle day. Seeing those fertile signs can indicate that you are near ovulation, so we recommend you are considering yourself fertile.

If your Basal Mode is set to BBT:

Once OvaGraph determines that ovulation has occurred, it will display a purple vertical line on the cycle day where ovulation occurred. It will also display green shading on the days just before ovulation. The green shading indicates your most fertile days based on the BBT algorithm and ovulation confirmation (light green = high fertility, darker green = peak fertility). Although this information is retroactive, it can help you to know if you timed intercourse during your fertile window, and can be used to help you predict your fertile window in your next cycle.

Why did my Likely Ovulation day shift?

OvaGraph is designed to display the Likely Ovulation day and coverline when a verified temperature shift is detected while you are seeing fertile quality cervical mucus/fluid and/or experience fertile vaginal sensation. However, as you move through your cycle, OvaGraph will continue to monitor your BBT data as well as those other ovulation tracking tools, and will continue to look for another temperature shift. If a second temperature rise is detected that points to ovulation with more certainty, your Likely Ovulation day will shift accordingly. If this happens, the day that was previously labeled as Likely Ovulation will now be labeled as Possible Ovulation.

What is the difference between your Peak Fertility day and your Likely Ovulation day?

When you are trying to get pregnant, it is important to have intercourse before ovulation and when you see egg white cervical fluid (or experience lubricative vaginal sensation). Remember that egg white cervical fluid is “fertile” fluid, and must be present to help carry the sperm to meet the egg for fertilization. While Peak Fertility might sometimes land on the same day as the Likely Ovulation day on your OvaGraph chart, these are not at all the same thing. Peak Fertility is the most fertile day of your cycle, as defined by the last day that you see egg white cervical fluid or experience lubricative vaginal sensation. On the other hand, your Likely Ovulation day is displayed after a confirmed temperature shift. In most cases, Peak Fertility will be displayed a day or two before the Likely Ovulation day, but if you see egg white cervical fluid on the day of ovulation or even the day after, Peak Fertility will be displayed there.

How does OvaGraph define and display your Peak Fertility day?

When charting at OvaGraph using the Fertility Awareness Method, Peak Fertility is considered your most fertile day of the cycle. Simply put, Peak Fertility is the very best day for intercourse if you are trying to get pregnant!

By definition, Peak Fertility is the last day that you experience fertile quality cervical fluid (or lubricative vaginal sensation) in relation to a confirmed temperature shift. Once OvaGraph detects a temp shift and confirms that your temps have remained elevated for 3 out of 4 days, it will display a purple line on your chart (called Likely Ovulation), and will find the most recent day that is charted with fertile quality cervical fluid (and/or lubricative vaginal sensation) and mark that day with a “P”, for Peak Fertility. This day will also have dark green shading.

But, keep in mind that Peak Fertility will only be labeled on your chart AFTER you have seen a temp shift, which is AFTER ovulation has likely occurred. So, don’t wait to see that P on your chart before you begin having intercourse when you are trying to conceive. It is important to remember that any day on which you see egg white cervical fluid or experience lubricative vaginal sensation is potentially your most fertile day of the cycle. To help you identify these days, each day that you see fertile quality cervical mucus/fluid and/or experience lubricative vaginal sensation, you will see light green shading on your chart for that cycle day. Seeing those fertile signs can indicate that ovulation is about to occur, so we recommend you consider yourself fertile.

What are the circled numbers on my BBT chart indicating?

The BBT readings that you've entered are rounded to the nearest 10th of a degree, and that value is shown in the circle. This can help you see those changes in your BBT readings when you're looking for that thermal shift that takes place after ovulation.

I am new to BBT charting. How do I get started?

So, you've just purchased your first basal thermometer - congrats! Charting your BBT is a great way to understand more about your menstrual cycle and help you pinpoint your fertile days. To be sure you get started on the right track, we recommend that you take a couple of minutes to read our article on Basal Body Temperature Charting at https://www.ovagraph.com/basal-body-temperature-charting before you begin.

What are some of the dos and don’ts of BBT charting?

To get accurate results from BBT charting, it is important to be consistent about how and when you take your temperature. Here are a few simple guidelines to follow when charting your BBT:

DO take your BBT at the same time each day.
DO take your BBT consistently throughout your entire cycle.
DO take your BBT while laying in bed without moving.
DO get a consistent night of sleep - at least 4 hours of continuous sleep before taking your BBT.
DO chart your BBT to the 1/100th of a degree.
DON'T brush your teeth, eat, drink, go to the bathroom or move before taking your BBT.
DON'T worry if you miss a day, we're human and it's bound to happen - just make sure you get back to it the next day.

On which cycle day should I start charting my BBT?

We recommend that you begin taking your BBT on Cycle Day 1, which is the first day of full menstrual blood flow (not spotting). Continue taking your BBT daily throughout your entire cycle. By charting your BBT daily, you will get a full picture of your cycle.

What conditions might alter my basal body temperature and impact my chart?

There are many factors that can impact your basal body temperature. These include, but are not limited to:

Inconsistent sleep (for any reason)
Fever
Illness
Alcohol and/or Smoking
Medications
Change of seasons (temperature of house or climate change)
Change of sleep schedule
Stress

If you are worried that one of your readings might be "incorrect" due to one of the factors listed above, we recommend that you chart the reading anyway. If you decide that you don't want this reading included in the ovulation calculation, you can always check the "Exclude from BBT-based interpretation" box.

How much does my BBT need to rise to signal that I have ovulated?

A general rule of thumb in BBT charting is to look for a temperature shift of at least .4 degrees Fahrenheit from one day to the next as a sign that ovulation has occurred. Then, watch for your BBT to remain elevated for the next several days to confirm that the temperature shift is sustained and that you are now in your luteal phase. Because some women have a more subtle temperature shift, you can also look for a temperature shift of at least .2 degrees Fahrenheit above the highest temperature in the previous 6 days.

OvaGraph automatically runs your BBT data set for each cycle through its algorithm to produce a BBT-based ovulation date and to display a cover line.

What is a coverline and how does OvaGraph determine where to draw it?

When interpreting BBT charts, we often look for a so-called "biphasic" pattern. A typical BBT chart will have two distinct phases ("biphasic"), showing relatively low temperatures before ovulation and slightly higher temperatures after ovulation. These phases are seperated by the temperature rise that occurs just after ovulation takes place.

A general rule of thumb in BBT charting is that this biphasic pattern suggests successful ovulation - as long as the your BBT remains higher after ovulation you can rest assured that ovulation has taken place. But, because the temperature shift that follows ovulation can be very small, it can be difficult to identify this biphasic pattern. As a result, drawing a "coverline" on your chart can be a helpful way to seperate the two phases of your chart and help you determine if your temperatures are, in fact, remaining elevated. OvaGraph will automatically draw a cover line once ovulation has been detected. The coverline will be drawn .1 degrees Fahrenheit above the highest of the previous six temperatures before the temperture rise.

It is important to keep in mind that the coverline is only a visual tool intended to help with chart interpration and has no physiological meaning. Many different factors can cause temperature fluctuations and a temperature that falls below the coverline does not necessary indicate anything significant. Please use the coverline as a guide, and keep in mind that as long as you are able to detect a general biphasic pattern in your chart, you need not worry about one or two temperatures that drop below the coverline.

How long after my temperature rises will OvaGraph detect that ovulation has occurred?

Once a BBT shift is detected, your BBT must remain elevated for an additional 3 to 4 days in order for OvaGraph to confirm ovulation. If your BBT does remain elevated for several days following the rise, OvaGraph will confirm ovulation on the day before the rise by displaying a purple vertical line and a purple horizontal coverline. If your BBT does not remain elevated following the rise, OvaGraph will continue looking for another temperature shift.

I have completed a full cycle of BBT charting. Why didn’t OvaGraph display my ovulation date?

If after a full cycle of BBT charting, you don't see a confirmation of ovulation on your BBT chart, it could be due to: 1) A lack of data points. 2) An ovulation trend was not detected in your data set.

I think I ovulated on a different day than OvaGraph displays. How can I display “My" Revised Ovulation Day on my graph and calendar?

If you think that you may have ovulated on a different day than OvaGraph.com displays, you can designate this on your graph by marking a specific cycle day as "My" Revised Ovulation Day. To do this, select the "My Cycles" tab, and then select "Edit" for the cycle you are interested in adjusting. Once you reach the "Edit" screen, you will see a drop down menu of cycle days to use to select the cycle day you would like to mark as "My" Revised Ovulation Day. This day will be marked on your graph with a green line.

If you're using the app, you can still add the "My" Revised Ovulation Day to your chart. Simply swipe from the Home screen to the Menu screen and select Cycles. From here, select your current cycle you are interested in adjusting. Then, you can select the "Revised Ovulation Day" field to notate the day you believe ovulation took place. This day will be marked on your graph with a green line.

Why do my BBT ovulation date and my other fertility signs not match up?

In a perfect world, all of our fertility signs would match up exactly, each them pointing to the exact same day for ovulation. Unfortunately, it doesn't always happen that way. Ovulation is a complex process, involving the interaction of several different hormones. And because ovulation is a complex process, no fertility tracking method is perfect for every woman, every cycle. As a result, it is a tall order to expect that all of the different fertility signs (each one tracking or measuring a different hormone), would perfectly align in all cases. For example, ovulation predictor kits (OPKs) identify the surge in lutenizing hormone (LH) that precedes ovulation, while BBT charting identifies the increase in progesterone that follows ovulation. Not only are these two methods tracking different hormones, one is predictive of ovulation, while the other confirms that ovulation has occurred. A positive result on an OPK typically indicates that ovulation will follow in 12-36 hours. In BBT charting, the temperature rise typically follows ovulation by 24 hours, but some women experience a delayed temperature rise. These are just general guidelines, and the timing and manner in which testing is done (for both OPKs and BBT) can impact the results, as can even slight hormonal imbalances. Consequently, it is not surprising that these methods might place ovulation on different days, at least some of the time.

When it comes to fertility charting, the more information the better! By charting more than one fertility sign, you will gain a complete picture of your cycle, even if the results are not perfectly aligned.

One of my BBT readings is inaccurate. Can I exclude this reading from the ovulation calculation? And, if so, how do I exclude this reading?

If you’re entering those readings through the app, you’ll simply tap on ‘Basal Temperature Excluded’ to exclude that temperature (you’ll see a checkmark on that line to know it’s excluded). Then, just make sure to Save.

While on the website, when you "Add a Cycle Day", you can elect to exclude that temperature from the BBT calculation (but still display on your chart). Select the Temperature tab and click the box to exclude that temperature. When you view your graph, you will see the data point displayed, but it will be greyed out. This temperature will not be factored into the BBT algorithm.

How can I display my temperatures to the 1/100th of a degree?

You can display your temperatures with two decimal points instead of one (for example, 97.83 instead of 97.8).

If you're using the website to enter your readings, select "My Account", then select "Chart Settings". Scroll down to the Data Entry Preferences, and you can modify your Temperature Accuracy there. Make sure to select "Update Your Settings" at the bottom of the page!

If you're using the OvaGraph app to enter your readings, go to the Menu screen of the app and tap "Settings", then "Chart Settings". Scroll down to the Data Entry Preferences, and you can modify your Temperature Accuracy there. Make sure to select "Update Your Settings" at the bottom of the page!

How can I display my readings in Celsius instead of Fahrenheit?

To display your BBT readings in Celsius instead of Fahrenheit, or visa versa, on the website select "My Account", then select "Chart Settings". Scroll down to the Data Entry Preferences, and then select your Preferred Temperature Unit there.
If you're updating through the app, swipe over to the Menu screen and select "Settings" and then "Chart Settings". Scroll down to the Data Entry Preferences, and then select your Preferred Temperature Unit there.

How can I show my Ovulation Date (per BBT) and my Coverline Temp on my Cycle Data chart that appears at the bottom of the graph page?

To display your Ovulation Date and Coverline Temp on your chart, select "My Account", then select "Chart Settings". Scroll to your Chart Preferences - to the last category, Display The Following Cycle Info. Here you can select what you'd like to see in the chart below your graphs.

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Charting & Graphs

What is the "Express Lane"?

The "Express Lane" is a feature you will notice when you are adding new daily readings. It is an alternative way to enter data. You decide which fields show up in your "Express Lane" in your Data Entry Preferences. The "Express Lane" fields require that you type your values rather than select them from dropdowns, which for some members may be faster. When you click the "Express Lane Save" button on the new reading form, the values you enter will be superimposed onto any values you've entered in the main form below. This means "Express Lane" values take precedence over the main form values for each field, but only when you click "Express Lane Save". If you want to turn this feature off, remove all the fields from your Data Entry Preferences and it will disappear. At any time you may add the fields back (in your preferences) and the "Express Lane" will reappear.

Can I Export My Data From OvaGraph.com?

Yes, you can! Your cycle data is available to you as a .csv file, also known as a comma-separated file. This file is a very common text-based file that can be read by many different types of computer programs including: Wordpad, Notepad, TextEdit, Excel, and Numbers, just to name a few. Here's how to export your data from OvaGraph.com to your computer.

Click on My Cycles.
In the Actions column, find the link that says CSV.
Click the CSV link and choose where on your computer to save the file.
Now using your external programs, you may access your OvaGraph.com cycle data!

Hint: You could use this technique to backup your data on a regular basis, if you wish.

Can I set my graph to display a certain number of days?

Yes, you can. You can expand the number of days that appear on your graphs with a Chart Preference. Here's how...

Click on My Account at the top of any page.
Click on the tab marked Chart Settings.
Find the Total Days option and select the number of days in the dropdown list.
Click the button at the bottom of the page that reads Update Your Settings.
You will now see a limited range of days, which will make charts more readable.
You can change this at any time.

Why is that when I try to view my chart, I see only blank pages?

There are two known reasons as to why this might happen:

If you do not have Javascript enabled on your browser
If you are using an older version of Internet Explorer

If either of these are true you can try:

Enabling Javascript
Switching to a different browser or computer to see if the problem resolves itself.

If you think you may have found another reason than what is listed, please contact us and we'll try to figure out what is causing the problem for you.

How do I enter "My" Revised Ovulation Day line?

If you’re using the app to take or enter your data, you can find the ”My” Revised Ovulation Day line feature by swiping over to the Menu screen and selecting Cycles. From here, you can select the cycle you wish to add that line to. Then, you’ll tap on the Revised Ovulation Day field and scroll through to find the cycle day you wish to mark. Select OK, and you’re all set!

If you’re using the website, you’ll just select My Cycles from the top menu bar. Then, select Edit next to the cycle you wish to add that line to, and then use the dropdown menu to select the day you believe ovulation took place. Then, make sure to Save.

How do I edit past readings from a previous cycle?

Go to “My Cycles”. Then select the cycle you would like to edit. Then select the “Readings” for the cycle you would like to modify. Then you are able to select the cycle day and correct any readings if need be.

Can I customize which charts are displayed?

Click My Account in the top right
Click the tab marked Chart Settings
Update your preferences

Can I customize which columns are displayed?

Click My Account in the top right
Click the tab marked Chart Settings
Update your preferences

Can I simply enter a reading by typing in the number instead of scrolling all the way to find the correct value?

Yes! If you select the number drop down area with your cursor and type in the number you wish to log, it will take you automatically to that value. You can also use the "Express Lane" feature to speed up data entry.

I have the older model of the OvaCue and it displays bars, not colors. How do these correspond?

0 Bars = White (Not Fertile)

3 Bars = Light Blue (Possible)

5 Bars = Medium Blue (High)

7 Bars = Dark Blue (Peak Fertility)

For those using the vaginal sensor, 7 bars may also indicate ovulation confirmed which would correspond to the pink/purple box.

How do I print my chart?

We have provided a special print button for all of your charts, which is the preferred method of printing. While you can simply use the print feature in your browser, we strongly discourage doing so as the results are less than desirable. Instead, go to the chart view of a given cycle and click the purple print icon at the top of the page. This will generate an optimized chart in a new window, which you can then print and take with you to your next doctor visit.

How Do I Set My Temperature Readings to Allow for 2 Decimal Points (to the hundredths column)?

By default, temperature readings are accurate to the tenths column, however, if your thermometer is more accurate and reads to the hundredth column, then with a simple setting adjustment, your ovagraph.com readings can match. Here's what to do to set up your account to allow for temperatures to the hundredth column.

Log in to your account
Click on the My Account link at the top of the screen.
Click on the Chart Settings tab
Scroll down and locate the heading Temperature Accuracy
Select the option that reads .00
Scroll down and click Update Your Settings.

Now when you go to enter a new reading or edit and old one, your temperature entry will allow for a greater level of accuracy than before.

If you go the other direction from .00 to .0, be advised that the accuracy level of your readings will go down and in some cases, due to numerical rounding, your previous temperature readings will be downgraded to only one decimal point accuracy.

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Connecting Your OvaCue Via USB

I have a Windows computer, how do I connect my OvaCue?: Please see this tutorial to learn how to connect your OvaCue device to your Windows computer.
I have a Mac computer, how do I connect my OvaCue?: Please see this tutorial to learn how to connect your OvaCue device to your Apple Macintosh computer.

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General

What do all of these acronyms I see mean?

Acronyms abound in the trying-to-conceive community. For a glossary of common ones, visit the TTC acronym tutorial.

Can I set my timezone so my dates and times will display properly?

Sure! You can set your default timezone by following these steps...

Click on My Account at the top of every page.
Find and click the tab with the words Account Settings.
There is a dropdown menu of timezones under Locale Settings.
Select the correct timezone for where you live
Click the Save button at the bottom of the page.

Can I customize which graphs display when I press View Graph?

Yes, OvaGraph is fully customizable. To change how your View Graph page appears, please:

1. Select My Account in the top right

2. Select the tab named Chart Settings

3. Update your preferences

What is a Placeholder Cycle?

You can create a Placeholder Cycle that will mark the beginning and end of a menstrual cycle without having to include any charting data. If you had a cycle that you took a break from charting or whatever reason it may be, but want to account for the cycle length in your average, you can add this Placeholder Cycle.

To create a Placeholder cycle, you must go online to OvaGraph.com, so if you’re using the app, you’ll need to logout first (Menu--Settings--Log out). Then, hop on the website and login to your account. Once you’re logged in, you’ll see ‘My Cycles’ near the top of the page - click that - and then click ‘Add Placeholder Cycle’. Simply enter the date you want your Placeholder to start and save. That’s it!

Then, when you see your next cycle begin and you want to start tracking, just create a new cycle as you typically would (either through the website or on the app if that’s where you typically chart). That’s it!

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OvaGraph Mobile App

How do I log out of the OvaGraph app?

To log out, please swipe to the Menu screen within the app, and then, select Settings. From here, you can select Log Out, and then confirm that you do wish to log out of your OvaGraph account.

Please note that you do need to be logged in to your account in order to take and save a reading.

How do I begin a new cycle using the OvaCue Mobile?

When you begin a new cycle, you need to update that information in your app. This must be done between CD 1-5. From the Home screen of the app, select Start New Cycle. From here, you'll follow the prompts to reflect your current cycle day as well as a few details about your cycle. That's it!

Why am I only seeing yellow boxes while using the OvaCue Mobile?

When you begin charting each cycle, you need to make sure an average cycle length has been entered. This length will let the OvaCue know when to begin looking for the 'cue peak' trend in your oral readings. If you're still between CD 1-5, open your OvaGraph app and go to the Menu screen and select Cycles. Then, select your current cycle, and select the Average Cycle Length field to add that information.

How do I view past cycles through the app?

If you want to look at past cycles that you have charted through the app, it's simple! Swipe over to the Menu screen of the app, and then select "Cycles". From here, you can view all the cycles you have on OvaGraph, and then select each cycle to view the individual days.

To view the chart itself, you can simply tap the chart icon on the Cycle List. You can also view your chart by swiping across the cycle to bring up a "View Chart" button if you're using an iOS device (for Android you'll need to press and hold the Cycle for that option to pop up).

How can I adjust what I see on my Chart from the App?

You can change or customize your Chart View to show as many or as few details as you like. Just swipe to the Menu screen and select Settings. From here, you'll select Chart Settings where you can you can adjust what you would like to see when you view your chart. Make sure to select Save at the bottom of the screen.

How do I add the Revised Ovulation Day in the App?

If you want to mark the day you think ovulation took place on your chart, you can! Swipe over to the Menu screen and select Cycles. Select the cycle you want to add the Revised Ovulation Day line, and then select 'Revised Ovulation Day' on the screen. Here, you'll select the day that you would like to mark, and then tap OK to save. When you view your chart next, you'll see a vertical green line on the day you selected!

Can I add custom charting fields?

Yes!!!

How to create custom fields in the OvaGraph app:

· After you’re logged into your account, go to the Menu-Settings-Custom Chart Fields
· To add new field, tap the + icon in the upper right corner of the screen
· Tap the new chart field to edit the name of your choice, and adjust the color code if you would like.
· Tap Accept to save
· Repeat to add any other custom chart fields
· You can also delete a field by tapping on in, and then selecting Remove

Once they’re created, you can add them to your chart through the Today’s Data screen. While on the Today’s Data screen, tap Edit, and you’ll see the Custom Field(s) that you’ve created at the bottom of the screen. You’ll have the toggle feature to select yes/no for that day.

After you save the information for that day, you’ll see your custom fields at the very bottom of your chart!

*One thing to note – you must have an internet connection while creating new Custom Fields, so double check that you’re connect before and while you’re creating those.

Why am I seeing a "data conflict" when I press View Graph?

If the cycle day information that you have stored in the app is different from the cycle day information that you have saved at OvaGraph.com, the app will identify a "data conflict" when you press View Graph. When this occurs, please follow the prompts and select which data point you would like displayed in your graph and calendar.

How do I add fertility data besides BBT and OvaCue readings?

The OvaGraph Mobile App allows you to enter and save BBT data and OvaCue Fertility Monitor readings directly in the app. You can also display other fertility data that you are tracking in your graphs and calendar, including cervical mucus consistency, OPK results, intercourse, menstruation, ferning results, pregnancy symptoms, and medications/supplements you are taking. To enter and save any fertility information in addition to BBT data and OvaCue readings, simply add those details when you're entering your OvaCue and BBT data. Select the fertility data you would like to enter from the selections available. When you are done adding information, be sure to hit Save.

How do I know what version of the app I am running?

The version number of the app is located in the Settings screen. Navigate to the Settings screen by swiping from the Home screen to the Menu screen, then scroll to the bottom section of the page.

How do I customize my OvaGraph account profile?

You can change or customize your OvaGraph account settings by swiping to the Menu screen and selecting Settings. From here, you'll select Account Settings. Then, you can adjust any detail you like, just make sure to select Save at the bottom of the screen.

Why am I receiving an "Access Denied" error message when I press View Current Chart?

If you see an "Access Denied" error message when you press the View Current Chart button, you will need to force quit the app on your device and restart the app. To force quit the app, please follow these instructions:

From the Home screen on your device, click the Home button twice.
Swipe upwards on the OvaGraph app to close the app.

After force quitting OvaGraph, please open up the app again. Before you press the View Chart button, please be sure that you are logged in successfully to OvaGraph. If you are successfully logged in, your username, date, and cycle day will appear in the header bar on the Home Screen of the app. Once you have confirmed that you are logged in successfully, press View Current Chart.

Why does it take so long to View Chart through the app?

In most cases, when you press View Chart within the mobile app, your chart will display within a couple of seconds. But, it is important to note that when you press View Chart, it triggers the app to use your Internet connection (either wifi or 3G) to access the website at www.OvaGraph.com. If you have poor cell reception or your Internet connection is slow, it can increase the amount of time it takes for your graph to display. If you consistently experience a long delay when trying to View Chart, we recommend that you check to be sure you have a good Internet connection.

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TempCue

What are some of the dos and don'ts for the TempCue?: To get accurate results from BBT charting, it is important to be consistent about how and when you take your temperature. Here are a few simple guidelines to follow when charting your BBT:

DO take your BBT at the same time each day.

DO take your BBT consistently throughout your entire cycle.

DO take your BBT while laying in bed without moving.

DO get a consistent night of sleep - at least 4 hours of continuous sleep before taking your BBT.

DO chart your BBT to the 1/100th of a degree.

DON'T brush your teeth, eat, drink, go to the bathroom or move before taking your BBT.

DON'T worry if you miss a day, we're human and it's bound to happen - just make sure you get back to it the next day.
When should I start charting with my TempCue?: We recommend that you begin using your TempCue on Cycle Day 1, which is the first day of full menstrual blood flow (not spotting). Continue taking your BBT daily throughout your entire cycle. By charting your BBT daily, you will get a full picture of your cycle.

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Tickers

How do I get my ticker to show up in my forum posts?: Complete instructions on this can be found here.
How often is my ticker updated?: Your ticker is for your current cycle only. Any time you add or edit a reading in your current cycle, your ticker is automatically updated. If you have embedded your ticker on another website and you do not see the changes being updated it may be due to your browser caching the ticker image. To fix this you need to empty your browser's cache, which forces it to load the most current version of your ticker from OvaGraph.com. The procedure for emptying browser cache varies by computer and browser.
If I decide to disable my tickers must I remove them from other forums and websites?: When you disable your tickers, your custom ticker image is replaced with a generic OvaGraph image, so you don't need to worry about remembering where you may have embedded your ticker code. It is not necessary to visit other websites and forums to remove your tickers to protect your privacy as your ticker image will be automatically updated when you turn your ticker off. If you later change your mind, just turn your ticker back on and your ticker image will again appear in other websites and forums where you originally embedded it.
What do the tickers look like?: You can see an example of the tickers by clicking here.
How do I embed my tickers on other popular websites?: Please see our tutorial on this topic; click here.

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Your Account

Can I change my username?

Yes you can from the website. (The new usename must not be in use by another member, however. You would find this out when you try to save the form as described below.) To do so follow these instructions:

Log in to the OvaGraph.com website.
Click on My Account at the top of the page.
Click on Edit Your Account in the middle, below the header.
Find the Username box and replace your current username with a new one.
Scroll to the bottom and click Save
Look for the success message that reads, "The changes have been saved."

How do I cancel my account?

You must log in to the website to cancel your account. However, any data in your account wil be lost. This process requires that your email address be current and active, as you will have to confirm by email.

If you are certain you want to do this, follow these steps...

Log in to the OvaGraph.com website.
Click on My Account at the top of the page.
Click on Edit Your Account in the middle, below the header.
Scroll to the bottom of the form and find the Cancel account button; click it.
If you want to turn back now, click the small Cancel text link to the right of the button on the next page.
Otherwise, if you are sure, click the Cancel account button.
You will be sent an email within a few minutes to confirm your cancellation. This email contains a link which you MUST CLICK TO COMPLETE THE PROCESS.
Click on the link in that email.
Wait for the website to confirm cancellation with a message reading: [username] has been disabled.

I forgot my OvaGraph.com password! How do I log in?

As long as your email address is correct and working, you can ask for an email to be sent to you that will allow you to log in and reset your password. The email that you receive is good for one log in and you must immediately change your password to one that you will remember. Here's what you need to do:

Make sure you are logged out of the website by clicking: http://www.ovagraph.com/user/logout
Go to the log in page: http://www.ovagraph.com/user/login
Next to the link Log In you should see a link called Request New Password, click it.
Enter either your username or your email address and then wait for the email.
The email should arrive within just a few minutes; check your junk filters if you don't receive it.
If this method does not work for you please contact us for more assistance.

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